Terms of Service

Natalia (Nataliya Lapteva) and rosegardencoaching.com provide their services to you subject to the following conditions. By visiting and using any and all website areas, features, and forms, and by taking part in the one-on-one and group sessions organised by us, you accept these conditions. Please read them carefully.

 

General Terms

Applicable Law

By visiting the Rosegardencoaching.com website, you agree that the laws of Scotland and/or the United Kingdom of Great Britain and Northern Ireland, whichever is applicable in any particular case, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Natalia (Nataliya Lapteva)/the Rosegardencoaching.com.

Copyright Information

The content included on this site, such as text, graphics, images, audio and video clips, except when otherwise noted, is the property of Natalia (Nataliya Lapteva) and is protected by the United Kingdom and international copyright laws.

Electronic Communications

When you send emails to us, you are communicating with us electronically and you consent to receive communications from us electronically. We will not lend or sell your email address to any other organization. You agree not to use this service in a way that: is harmful to us, website user of Rosegardencoaching.com, or any email recipient; impairs our ability to do business in any way; modifies or reroutes the service; automatically accesses or uses the service or the information within it; or interferes with anyone’s use and enjoyment of the service.

Inclusivity

We do not discriminate on the basis of race, nationality, gender, sexuality, religion, or belief. All our clients and groups’ participants are treated with equal respect, and we will expect the same from you.

Our Right to Refuse Service

We reserve the right to refuse the use of our services, in particular to refuse participation in the online meetings and online and live events we hold, or/and to have a private session with us, to anyone without explanation of our motives.

Disclaimer

The result of the work that you, the client, are led to do is going to happen in direct proportion to your effort, your sincerity, commitment, and openness to change. No guarantee can be given as to the particulars of the result or the time line of the result. When entering into a contract with Natalia (Nataliya Lapteva) you accept full responsibility for your own decisions, your choices and your dedication in applying the tools that you are taught.

Individual Sessions

Payments

All sessions have to be paid in full prior to their commencement. Where an installments payment has been agreed, the relevant part has to be paid prior to each session.

Cancellation and Lateness

All notices of cancellation must be given at least 24h before the commencement of the relevant session. In case the cancellation notice given later than 24h before the session, you will be billed for the missed session. Failing to turn up within 15min of the pre-agreed time of the session will result in the session being cancelled and you will be charged the cost of the session in full.

Refunds

There is no refund due to the cancellation after 24h before the commencement of the session. The payment made will be retained as a credit and your session can be rescheduled within the next 6 months. Standard force majeure conditions apply.

There are no refunds available on the package bookings if the cancellation notice is given less than 24h before the commencement of the first session. You can make changes to the package booking after the first session. In that case, you will receive a credit for the amount outstanding in the relevant package. That credit will be valid for 6 months from the date the changes are mutually agreed.

The refund policy for the special offers is stated directly within each offer. That policy overrides the general policy stated above.

 

Program Participants Notice

Participants understand that all group programs with Natalia (Nataliya Lapteva) may be recorded for our use, including on this website. That includes audio and video recording. When recording the video of the online sessions, we take utmost care not to record the video of the participants, however we cannot guarantee that such recording would not occur. If any participant wishes not to be photographed or recorded in the video, please notify us in writing.

 

Use of Personal Information

If you choose to provide personal information during registration for an event,  when arranging a private session,  or during such sessions, we will only use your personal information to provide you with the particular product or services that you have requested.

Confidentiality

All communications and all content of all the meetings is confidential, but not priviledged, which differs from the fields of Medicine and Law. Your personal data will be kept confidential with two exceptions. The confidentiality is lifed if there is danger to yourself of others, of which we are required by law to alert the relevant authorities. The confidentiality is lifted if we are ordered by court to testify or to provide information, in that case our actions will be governed by the Law of Scotland and/or United Kingdom, whichever is applicable.

WIth the exception of these two cases, we will not disclose any information that you have shared with us either in an email or verbally without your permission in writing.

 

Effective Use

These Terms and Conditions are effective and were last updated on December 15, 2023.