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Terms of Service

1. Natalia Nur Jahan (Nataliya Lapteva) of Houston Avenue, Glenrothes, Scotland, UK (Coach, me, or I) is providing coaching services (Services) to you in accordance with these Terms of Service (Terms.)

2. Please ensure that you read these Terms carefully as not only does this document form the legal relationship between us, it also provides useful information about the practical side of our work together. By you attending the first session with me these Terms will constitute a legally binding agreement between us.

 

Sessions and Cancellation

3. Each coaching session (Session) will last for a maximum of 75 min, except for the first session that can last up to 90 min, and will take place either in person or over the internet (on Zoom, unless we agree on an alternative way of audio/video communication.) Sessions that take place in person will be held at my office, unless we agree to an alternative venue.

4. Where Sessions are held in third party venues, you agree to comply at all times with such venue’s policies and rules in relation to such venue (particularly fire safety and health and safety rules). You will be required to leave the venue if you do not comply with such policies and rules (and I shall not be obliged to refund you any amounts paid in relation to such Session).

5. You are responsible for your own belongings that you take to a Session and neither I nor any third-party venue will be liable for any loss, damage, theft or destruction of any of your belongings.

6. If you cause any loss or liability to a third party (e.g. by not complying with their policies), you must reimburse me in full and indemnify me against any claim from any third party (and associated costs and expenses (including professional fees)) arising out of your actions or inactions while at a third party venue.

7. It is important that you turn up for the Sessions on time, whether the Sessions are held in person or online. Please plan to arrive early in case of heavy traffic or some other delaying factor. Unfortunately, if you arrive late for your Session, I will not be able to continue past the scheduled end time due to the scheduling of other clients (and I will not be obliged to provide any refund to you).

8. If you need to cancel a Session, you may do so by notifying me in writing, by email or by telephone (SMS, WhatsApp, Telegram) and the following cancellation fees will be payable by you.

9. If you cancel a Session then you must pay the following cancellation fees (standard Force majeure conditions apply):

  • No cancellation fee if you cancel a Session more than 24 hours before the start time of the Session, or if you cancel a Session more than 12 hours before the start time of the Session and your Session is rescheduled to be held within the next 4 days from the original date of the relevant Session;
  • 10% cancellation fee if you cancel the Session on or less than 12 hours before the start time of the Session and reschedule for 5 or more days later;
  • 50% cancellation fee if you cancel the Session on or less than 12 hours before the start time of the Session with no rescheduling;
  • 100% cancellation fee in case of the failure to turn up within 15 min of the pre-agreed time of the session.

10. The result of the work that you, the client, are led to do is going to happen in direct proportion to your effort, your sincerity, commitment, and openness to change. You accept full responsibility for your own decisions, your choices, and your dedication in applying the tools that you are taught.

11. You will need to practice between the Sessions in order to gain the most from them. By coming to my Sessions, you are committing to make the time to practice outside of the Sessions.

12. I may cancel a Session by providing notice to you and if I do so, I will re-schedule the Session to the earliest mutually convenient time.

13. Although the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (Regulations) may apply to the provision of services provided under these Terms, you agree that we may commence the performance of the services before the end of the 14 day cancellation period referred to in the Regulations.

  • If I have provided the services in full before the expiry of the cancellation period, then you lose the right to cancel.
  • If you cancel our work together and I have not commenced performance of the services and you have made any payment in advance for services that have not been provided to you, I will refund these amounts to you.
  • Subject to the above, you may cancel our work together at any time within the cancellation period by informing me in writing, by email or by telephone (SMS, WhatsApp, Telegram.)

Duties of Coach

14. I shall provide the Services with due care, skill and ability.

15. Other than as set out in Clause 14 above, all warranties and representations are excluded to the fullest extent permitted by law. Due to the nature of coaching, I do not guarantee any particular results or the timeline of the results.

 

Payments and Refunds

16. In consideration of me providing the Services to you, you will pay me a fee for each Session as stated on the “Booking” page of this website: https://rosegardencoaching.com/booking The price stated is inclusive of VAT.

17. Following the initial optional 20 min long meeting free of charge, I will charge you per session. You can choose to pay forward for the blocks of Sessions of your own volition.

18. You shall pay each of my invoices in full and in cleared funds on presentation of the invoice to the bank account nominated in writing by me. Alternatively, you can use the Booking section on my webpage as stated in the Clause 15, to pay using the Stripe service.

19. Each Session is payable in full before its commencement. If the payment has not been received in cleared funds prior to the Session, I will not proceed with the Session. Where instalments payment has been agreed, the relevant part must be paid prior to each Session.

20. Subject to clauses 9 and 13 of this Agreement, I will not be obliged to provide you with any refunds for any reason.

21. If you contact me between scheduled Sessions then I may at my discretion provide a brief response to you free of charge. If, however, I consider that more time is needed to deal appropriately with your communication then I may either:

  • advise you to arrange an additional Session (at the fees as indicated in Clause 16 above); or
  • inform you of the time I would need to spend in responding to you and the fee which would be payable by you for such a response. I will obtain your approval to such fee before incurring any fees.

22. You shall be responsible for all travel, accommodation and other subsistence costs and all other expenses incurred by you in connection with your participation in the Sessions.

23. Without prejudice to any other right or remedy that I may have, if you fail to pay me on the due date, I may suspend all Services until payment has been made in full.

24. All sums payable under these Terms shall become due immediately on termination of our work together, despite any other provision. This Clause 24 is without prejudice to any right to claim for interest under the law, or any such right under this agreement.

 

Confidentiality

25. I acknowledge that in the course of providing the Services I will have access to Confidential Information.  

26. I agree not to (except in the proper course of my duties) use or disclose to any third party any Confidential Information. This restriction does not apply to:

  • any use or disclosure authorised by you or required by law; or
  • any use or disclosure which I in my absolute discretion consider necessary or advisable in order to prevent illegal acts or harm to you or to others; or
  • any information which is already in, or comes into, the public domain otherwise than through my unauthorised disclosure.

27. I keep notes of our sessions in order to refer back to you in instances when this may be useful. These notes are stored in password protected documents or in my locked filing cabinets.

28. You may disclose to third parties such information about the Sessions as you wish, subject to the Section “Data Protection and Intellectual Property” of these Terms.

 

Obligations on Termination

29. On or before the date of termination of our work together, you shall immediately pay any unpaid fees or other sums payable under these Terms.

30. I may terminate our work together at any time on immediate notice to you. If I do so, I will provide a pro rata refund for any Sessions that have not been used at the time of termination.

31. Termination of our work together shall not affect the accrued rights, remedies, obligations and liabilities of either of us as at the date of termination of our work together, including the right to claim damages in respect of any breach of the Terms which existed at or before the date of the termination.

32. Clauses which expressly or by implication have effect after termination shall continue in full force and effect after the date of termination of this agreement, including the following clauses: clause   “Confidentiality,” this clause “Obligations on Termination,” clause “Liability”, and clause “Governing Law and Jurisdiction.”

 

Status

33. The relationship between us will be that of independent contractor and nothing in this agreement shall render me your employee, worker, agent or partner.

 

Inclusivity

34. I do not discriminate on the basis of race, nationality, gender, sexuality, religion, or belief. All my clients are treated with equal respect, and I shall expect the same from you.

 

Right to Refuse Service

35. I reserve the right to refuse the use of my services, in particular to refuse participation in the online meetings and online and live events I hold, or/and to have a private session with me, to anyone without explanation of my motives.

 

Liability – READ THIS SECTION CAREFULLY

36. Nothing in this agreement shall limit liability for death or personal injury caused by negligence or by fraud or fraudulent misrepresentation or for any matter for which liability cannot be legally excluded or limited.

37. The Sessions shall be provided with due care, skill and ability. Other than this, all warranties and representations are excluded to the fullest extent permitted by law. Due to the nature of coaching, no guarantees of any particular results can be made.

38. There shall be no liability for any loss of profits, loss of business, depletion of goodwill and/or similar losses, loss of anticipated savings, loss of goods, loss of contract, loss of corruption of data or information or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses suffered or incurred by you as a result of you entering into the work with me guided by these Terms, and me providing the Services to you.

39. My total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of these Terms shall in all circumstances be limited to the total price paid by you for the Sessions.

40. If I am prevented from or delayed in performing my obligations by your act or omission or by any circumstance outside of my control, I shall not be liable to you for any costs, charges or losses sustained or incurred by you that arise directly or indirectly from such prevention or delay.

41. The provisions of this liability section shall survive termination of this agreement.

 

Force majeure

42. I shall not be in breach of this agreement, nor liable for any failure or delay in performance of any obligations under these Terms arising from or attributable to acts, events, omissions or accidents beyond my reasonable control.

 

Data Protection and Intellectual Property

43. I use and process your personal data in accordance with the Privacy Notice that you can view at https://rosegardencoaching.com/privacy-policy

44. I am the owner or the licensee of all Intellectual Property Rights and all other rights in the materials and content that I use within the Sessions and nothing in these Terms or otherwise shall operate to transfer the ownership of the Intellectual Property Rights in such material or content to you or to any other.

45. You may not at any time copy, reproduce, publish in any form, share, sell, dispose of or otherwise make available to a third party in any way any of the content or materials that I use in the Sessions. I grant to you a limited, non-exclusive, non-transferable, non-sub licensable revocable licence to use all or any of the content or material used in the Sessions for the purposes for which the Sessions were provided only.

46. You may not without my prior written consent make any audio and/or visual recordings of all or any part of our Sessions. I may make audio and/or visual recordings of our Sessions with your permission.

 

Entire Terms

47. You acknowledge and agree that these Terms constitute the entire Terms of Service and understanding between us and supersede any previous arrangement, understanding or agreement between us relating to the provision of the Services (which shall be deemed to have been terminated by mutual consent).

 

Variation

48. No variation of these Terms shall be valid unless it is in writing and signed by or on behalf of each of us.

 

Counterparts

49. These Terms may be executed in any number of counterparts, each of which, when executed, shall be an original, and all the counterparts together shall constitute one and the same instrument.

 

Third party rights

50. A person who is not a party to these Terms shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms.

51. The rights of the parties to terminate, rescind or agree any variation, waiver or settlement under these Terms are not subject to the consent of any person that is not a party to these Terms.

 

Governing Law and Jurisdiction

52. This agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of Scotland.

53. The parties irrevocably agree that the courts of Scotland shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms or their subject matter or formation (including non-contractual disputes or claims).

 

Interpretation

54. The definitions and rules of interpretation in this clause apply in these Terms (unless the context requires otherwise).

55. “Confidential Information”: information in whatever form relating to you and your affairs that are confidential to you including (but not limited to):

  • information that I obtain in connection with the provision of the Services and
  • the fact that I am providing the Services to you.

56. A reference to a particular law is a reference to it as it is in force for the time being taking account of any amendment, extension, or re-enactment and includes any subordinate legislation for the time being in force made under it.

 

Effective Use

57. These Terms of Service are effective and were last updated on 24 August 2026.